Visitor Experience Manager

Submitted by johanna.sanders on Thu, 13/01/2022 - 07:49

Waikato Museum Te Whare Taonga o Waikato

Visitor Experience Manager

Do you enjoy creating exceptional visitor experiences for diverse audiences?

As a key member of the Waikato Museum team, the Visitor Experience Manager will be responsible for developing and delivering the best possible experiences for all visitors to Waikato Museum onsite, offsite and online. As part of the leadership team reporting to the Director, you will co-develop and manage an inspirational and transformational visitor experience programme that reflects our identity and   speaks to our Waikato communities. This is an exciting role, responsible for leading front of house services, public programmes, education, and community engagement for Waikato Museum. The remit for this role is broad and complex, offering the right person the strategic bandwidth to make their mark and enhance the public experience of Waikato Museum.

In this position, you will foster positive best practice in order to grow audiences, visitation loyalty, and overall satisfaction with the Museum. You will work with the team to integrate quality customer service, creativity, pedagogical expertise, and community participation into the overall visitor experience programme. You will also have a focus on strengthening our sustainability through operating more efficiently and maximising opportunities for income generation. On a day-to-day basis, you will provide direction and support to the team with a focus on creating a welcoming, engaging, and fun experience for all those who visit.  The creative side of you will enjoy the identification and development of new services and products along with working collaboratively with other teams at the Museum and across the Visitor Destinations Unit.

The Visitor Experience Manager is an advocate for the museum locally, regionally, and nationally and will possess a high degree of integrity and professionalism.

We’re looking for an empowering leader who may have come from the museum, tourism, creative or event management sectors. You will lead and inspire our front-of-house visitor experience, public programmes and education teams to deliver high quality and engaging customer experiences. You will have proven experience in developing and managing complex programmes that target and attract diverse audiences, along with a wide range of networks and partnerships in the sector and community. A strong knowledge of Te Reo Maaori, and Te Ao Maaori would be valued.

This is an opportunity to manage the visitor experience operation of Waikato Museum, delivering a range of services to our visitors including hosting, tours, exhibitions, education and unique experiences. We’re looking for candidates who are great communicators, exude professionalism, and are willing to go the extra mile to help visitors and the wider Museum team. As the Museum operates 7 days per week, 364 days per year you will need to be visible, flexible, and available to your team.
This is your chance to be part of an organisation that is committed to building a more vibrant, attractive and prosperous city.

Learn more about the role by clicking here to view a copy of the position description!

If this role sounds like it’s for you, we would love to hear from you. Make it happen and apply online today!

Hamilton City Council requires all employees to be fully vaccinated against Covid-19. We will require proof that you have received the first and second doses of the COVID-19 vaccination and your commitment to retaining your vaccination status by receiving follow-up booster vaccinations. All candidates will be notified of the outcome on their application via email. This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment. Short-listed candidates may be required to complete an interview process, reference checks, pre-employment medical, drug and alcohol assessments, credit check and a Ministry of Justice or Police vetting check.

We will only collect personal information from you, or any relevant agencies with your consent, in accordance with our obligations in the Privacy Act 2020, which are to only undertake pre-employment screening checks relevant to the specific duties and functions of the role being advertised. The types of checks we conduct will vary depending on the role. You can find more information by clicking here about our recruitment process including the specific checks we undertake for each role.

To apply:

Hamilton City Council is an equal opportunity employer committed to creating a diverse and inclusive culture.

Please note this role is being sourced directly and we are not accepting applications via external recruitment agencies.  

Due to border restrictions, only people who are already eligible to live and work in New Zealand should apply. Evidence will be required.

Applications close: 14 February 2022

Closing date: