Publications and resources relating to 'front of house' functions. Includes job descriptions for hosts, retail assistants, café staff, venue hire, event supervisors/managers, hospitality managers.
Visitor Services Co-ordinator: Job description
2021 National Visitor Survey
Infometrics: Economic effects of COVID-19
Presentation from Brad Olsen to ServiceIQ Industry Advisory Group, discussing the effects of COVID-19 as they relate to the service industries in particular.
Zui recording: Visitors - what, who and how?
Video recording of the zui kōrero 'Visitors - what, who and how?'.
What do today's museum and gallery visitors expect, who are they, and how can we make their visit memorable?
Angie Judge, Dexibit – data analytics (slides available here)
Gayle Beck, Te Papa – research on audience expectations/behaviour
Sabine Doolin, Insight Unlocked – Manifesto for Audience Focus
Adrian Kingston, Te Papa – Audience Impact Model