Visitor services, retail & venues

Publications and resources relating to 'front of house' functions. Includes job descriptions for hosts, retail assistants, café staff, venue hire, event supervisors/managers, hospitality managers.

MA Zui: Vaccinations and our Workforce resources & video

1 Oct 2021

This Zui kōrero was presented by Museums Aotearoa in partnership with National Services Te Paerangi. 

Visitor Services Co-ordinator: Job description

11 Feb 2021

2021 National Visitor Survey

2 Jun 2021
The National Visitor Survey (NVS) provides snapshot data from visitors surveyed at museums, art galleries and heritage properties in Aotearoa New Zealand in the summer of each year.

Infometrics: Economic effects of COVID-19

1 Oct 2020

Presentation from Brad Olsen to ServiceIQ Industry Advisory Group, discussing the effects of COVID-19 as they relate to the service industries in particular.

Zui recording: Visitors - what, who and how?

17 Jul 2020

Video recording of the zui kōrero 'Visitors - what, who and how?'. 

What do today's museum and gallery visitors expect, who are they, and how can we make their visit memorable?

Presenters:
Angie Judge, Dexibit – data analytics (slides available here)
Gayle Beck, Te Papa – research on audience expectations/behaviour
Sabine Doolin, Insight Unlocked – Manifesto for Audience Focus
Adrian Kingston, Te Papa – Audience Impact Model

Zui recording: Front of House - the reality of opening for visitors in Level 2 zui

29 May 2020
Video recording of the zui kōrero 'Front of House - the reality of opening for visitors in Level 2' on Friday 29 May 2020 from 1-2 pm.

Job description: Visitor Host, Auckland Museum 2019

1 Aug 2019
Job description for the position of Visitor Host at Tāmaki Paenga Hira Auckland War Memorial Museum, last updated August 2019.

Job description: Visitor Services Coordinator, Pompallier Mission 2019

2019
Job description for the position of Visitor Services Coordinator at Pompallier Mission, last updated June 2019.

Job description: Visitor Programmes Coordinator, Christchurch Art Gallery 2019

1 Feb 2019
Job description for the position of Visitor Programmes Coordinator at Christchurch Art Gallery, last updated February 2019.